FAQs

Nail Lacquer

Q: What is the difference between solar and thermal?

A: Thermal reacts to temperature(hands temperature and environmental temperature) while solar reacts to sunlight. Some polishes in our store have both effects!

 

Q: Do thermal polishes change color on artificial nails?

A: Yes, they work both on artificial and natural nails!

 

Q: Is Bow nail polish easy to remove?

A: Yes it is regular nail polish which you can easily remove with liquid nail polish remover.

 

Q: How long does the nail lacquer last?

A: They last for about 4-14 days depending on your daily activities. You can use stop chip base coat and fast dry top coat for longer-lasting manicure.

 

Q: Do I need anything else to make temperature-reactive nail polish work?

A: No you don't need anything else. Thermal polish works solely on temperature changing.

 

Q: Do I need anything else to make magnetic polish work?

A: Yes, you need a magnet to make it work. 

 

Q: I love your nail polishes but are they safe? 

A: LolliPolish is proud to carry 5-Free nail polishes which are made without the use of Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, or Camphor. And we only use premium European pigments.

The ingredient list of our polishes is: Butyl acetate, Ethyl acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isopropyl Alcohol, Adipic Acid/ Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Stearalkonium Bentonite, Styrene/ Acrylates Copolymer, Benzophenone-1, +/- Silicon Dioxide, Polyethylene Terephthalate, Calcium Aluminum Borosilicate, CI 77266, CI 42090, CI 77007, CI 77288, CI 15850, CI 77491, CI 77891, CI 19140, CI 77492. 

 

Semi-cured gel nail strip 

Q: How do I prepare my nails?

A: Wash hands with soap and water. Shape nails and push back cuticles with enclosed wood stick. Use included nail cleanser pads to ensure nails are oil-free and residue-free. Make sure nails are dry before application. You can also use a course-grit nail file or 3-way sanding block to gently rough up the nailbed for good adhesion.

 

Q: Do I need base gel or top gel?

A: No, base gel and top gel are optional and not necessary for successful use of Zinipin GelLight. 

 

Q: Does it work with short/thin/damaged/brittle nails?

Semi-cured gel nail strips add protection to thin nails, preventing accidental breakage during everyday use.  Because of this, your normally short/brittle/bendy nails will grow longer and stronger than they ever have while using Zinipin Gellight.  Also, if you have really brittle, easily damaged nails, we recommend using Zinipin base gel as it is awesome at protecting your nails.

 

Q: How can I prevent hair snagging?

A: Zinipin GelLight is designed with a domed curve for a seamless transition to prevent hair snagging, however proper application is key.  

Tip 1: When applying, try to leave a little bit of space at the cuticle. It's very important to press down the sides with the wood stick extremely well before curing.

Tip 2: Before use, clean the cuticle line neatly. Dead skin is a main cause of lifting and hair getting caught. Carefully push back the cuticles and optionally remove your cuticles by trimming with a cuticle nipper or gently buffing them away with the included file. Then, ensure the nails are clear from oils and residue by wiping down with the included prep pad.

Tip 3: Use top gel to help seal down the cuticle edge. However avoid flooding the cuticles as this can also cause hair to get caught when the cuticle edge of the top coat begins to separate from the skin.

 

Q: How do I remove the nail strip?

A: To remove a semi-cured nail strip, apply cuticle oil to the base of the nail to help loosen the adhesive. After a few moments, gently and slowly lift off the nail strip by pushing from the cuticle line toward the tip of the nail with the included wood stick. Do not rush in one quick motion! If you feel any tension, apply more oil, and allow more time for the adhesive to dissolve.

 

Q: How do I store my leftover Gellight? Does it expire?

A: Before curing your nails, make sure your leftover strips are placed in the black carton in order to prevent being exposed to LED lamp light. Also keep away from any light and humidity. Zinipin Gellight will stay fresh for 12 months after being opened! 

 

Orders 

Q: I signed up for your newsletter, but haven't received my welcome email with the discount code?

A: You can check your spam inbox. If you still can't find it, you can talk to us directly via Messenger live chat and we will send it to you!

 

Q: How to cope with "Do Not Honor" card refusals?

A: 1. Use an alternate credit card (instead of debit card). 2. Call your bank and let them know about the transaction. Ask your bank to process the order again. Mostly, the payment will go through afterwards. 3. Use an alternate payment method like PayPal.

 

Q: I received my order and a polish had spilled out onto the box it came in. What can I do?

A: Please take a photo of the damaged polish and send it to hi@lollipolish.com. We will send you a replacement.

 

Q: What if I don't have enough available credit to make the purchase? Can I split my payment?

A: Yes! For US and CA customers, you can try to split up your orders into 4 interest-free payments with Sezzle.  

 

Q: What is the minimum order value for Sezzle?

A:  The Sezzle option is only available when cart value is equal or more than $35.

 

Shipping

Q: Do you offer worldwide shipping?

A: Yes, we ship worldwide via DHL ecommerce. Check our shipping policy for detailed shipping fees to your country!

 

Q: I just ordered. When will you ship my order?

A: We normally ship your order within 1 business day upon ordering. Orders placed during the weekend (Saturday - Sunday) or holiday will be shipped on the next business day. Orders that include pre-order items will ship in full once we receive stock of each item in our warehouse. 

 

Q: How long does it take for my order to arrive?

A: USPS shipping normally takes about 2 - 8 business days to arrive. International orders take about 8-14 business days to arrive. During COVID-19, orders take a little longer than usual to arrive. You can check our shipping policy for more information.

 

Q: Do you offer Free Shipping for International orders?

A: Yes, we offer FREE shipping for international orders above $96. No code needed. It will be applied automatically.

 

Q: I ordered an item listed as “pre-order.” When will it arrive? 

A: Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product page. Any order that includes a pre-order item will not ship until all items are available.

While we make every effort to communicate accurate delivery estimates around your orders, unanticipated transport logistics delays for pre-order and limited edition items do happen. In such a situation, we will notify you via email as soon as possible.